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FAQ Library

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If you've got a question, we've got the answer.
Browse through our Frequently Asked Questions  (FAQ)
Click here for live online help  (MonFri 8am8pm EST)
Call Customer Support at 8002341464  (MonFri 8am8pm EST)
Email e-support@mooremedical.com

Commonly Asked Questions
I currently phone in my orders. How do I order online?
I need or forgot my password or account number
Is your site secure?
How do I know if you receive my order?
When will my order ship?

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My Account
I currently phone in my orders. How do I order online?
What are your online features or the benefits of registering?
I need or forgot my password or account number.
How do I edit my account information?
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Product Information
How do I request a catalog?
I have an item that needs to be repaired. What should I do?
How do I get MSDS sheets?
Can I order prescription or DEA items?
What does Drop Ship, Ship on Ice, or Hazardous material mean?
How can I obtain information about an item that has been recalled?
What is an Exclusion Item?
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Order Information
What is a key code and key Letter?
How do I know if you've received my order?
When will my order ship?
How do I track my shipment?
What is your backorder policy?
Can I cancel my order?
Can I check my order history online?
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Payment & Billing
What are my payment choices?
Is your site secure?
Will I be charged sales tax?
I need a copy of my invoice. How can I obtain one?
Do you accept purchase orders?
When will my credit card be billed?
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Shipping & Returns
What are the shipping charges?
What are my shipping options?
What are the shipping charges for UPS Overnight or Second Day delivery?
What do I do if I receive a damaged shipment?
What if I open my package and find items defective?
How do I return an item?
Are there items that I cannot return?
What if I open my package and find items missing?
What are the shipping charges for Drop Ship, Ship On Ice and Hazardous Items?
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Privacy & Security
What is your privacy policy?
Is your site secure?
Information on Mailings.
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International Sales
Which countries do you ship to?
What are my shipping charges?
Are prescription items available to ship to my country?
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